Last Modified: March 8, 2019
INFORMATION WE COLLECT
When you use the Services, you may provide CARvengers with two main types of information: (1) personally identifiable information that you knowingly choose to disclose, which is collected on an individual basis, and (2) general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse and use the Services. We collect information from you when you (a) use and/or access the Services, (b) register an account and/or subscribe to CARvengers, (c) open and/or respond to our emails, (d) contact CARvengers, and/or (e) visit any page online that displays our content.
Personally Identifiable Information You Choose to Provide
We may ask for certain personal information from you for the purpose of providing to you content and/or services that you request. We collect personal information such as your: (i) contact information (including name, telephone number, email and address); (ii) financial information (such as credit card number, expiration date, verification number, and billing address as submitted through our third party payment processor); (iii) username and password (specifically chosen by you); (iv) demographic information (including age, range of birthdate and gender); (v) location information (such as geographic location of the device you are using); (vi) specific vehicle information (including car type, year, color, make, model, license plate number, and vin number); and (vii) preferences and behavior (such as record of reviews, comments, responses and questions asked). Once you register, you have opted in to receive electronic communications from CARvengers. CARvengers may also provide you with the opportunity to participate in surveys through the Services. If you participate, we will request certain personally identifiable information. Participation in surveys is completely voluntary and you therefore have a choice whether to disclose such information.
Third-Party Applications. If you so choose, you may connect to or register an account using an external third-party application, such as ‘Facebook’, ‘LinkedIn’, etc. CARvengers may receive some data from such connected third-party applications. Connecting your account to third-party applications and/or services is optional, and when you connect your account to an external application, you will be given the opportunity to grant permission. Depending on which services you choose to use, CARvengers may require additional information and contact information.
Information We Collect Automatically
When you access and/or use the Services, we may automatically collect information about you, including:
Persistent Cookies: Persistent Cookies remain on a visitor’s device for a set period of time specified in the Cookie. They are activated each time the visitor visits the Services that created that particular Cookie.
Session Cookies: Session Cookies are temporary and deleted from your computer when you close your web browser. They allow CARvengers to link the actions of a user while using the Services.
Strictly Necessary Cookies: Strictly necessary Cookies are essential to navigate around the Services and to use its features.
Performance Cookies: Performance Cookies collect anonymous data for statistical purposes on how users use the Services, they don’t contain personal information and are used to improve the user experience.
Functionality Cookies: Functionality Cookies allow CARvengers to operate the Services in accordance with your choices, such as ‘remembering’ you in between visits.
Device Data: We use device data, which is information concerning a device you use to access, use, and/or interact with the Services, such as operating system type and/or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geo-location, unique device identifier and/or other device identifier, mobile phone carrier identification, and device software platform and firmware information.
Aggregate: We may collect non-identifying and statistical information about the use of our Services, such as how many visitors visit a specific page, how long they stay on that page and which links, if any, they click on, system configuration information, and/or other interactions with the Services. This information represents a generic overview of our users, including their collective habits. Information collected in the aggregate is not associated with you as an individual.
Analytics: We use analytic software to gather statistics and usage trends for product and service improvement purposes. The Service may record data from your phone, tablet, or computer such as how frequently you use the Service, what actions you take and performance data.
Other Tracking Technologies: We may supplement information you provide to us with information from other sources, such as information to validate and/or update your address, payment card and/or other demographic information. This information is used to maintain the accuracy of information on our Services and for internal analysis. We may also use clear gifs, pixel tags and web beacons, which are tiny graphic images placed on website pages and/or in our emails that allow us to determine whether you have performed specific actions and are further used to track online movements of our users. In contrast to Cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on web pages. We do not tie the information gathered by clear gifs to your personally identifiable information.
HOW WE USE INFORMATION
operate, maintain and improve the Services;
answer questions and respond to your requests;
perform analytics and conduct research;
send you reminders, support and marketing messages;
manage our administration of the Services;
improve the design and content of the Services;
collect feedback from you about third-party products and/or services;
inform you about products, events and/or other promotional or advertising purposes;
use information for other purposes about which we will notify you; and
analyze programs, products and services we offer.
The information collected in the aggregate enables CARvengers to better understand your use of the Services as well as provide feedback to help companies better understand their products and/or services. If you use the Services, you agree to receive certain communications from us including but not limited to the following:
Special Offers, Newsletters and Updates. We will occasionally send you information on products, special deals, surveys, referral program opportunities, promotions and newsletters. Out of respect for your privacy, you may elect not to receive these types of communications by contacting us at email@example.com.
Customer Service. Based upon the personally identifiable information you provide us, we will communicate with you in response to your service reviews and inquiries, to provide the services you request and to manage your account. We will communicate with you by email or telephone, as you may elect.
Communication: When you sign up for an account or use certain features, you are opting to receive messages from other users, businesses, and CARvengers. You can manage some of your messaging preferences by contacting us, but note that you cannot opt out of receiving certain administrative, transactional, or legal messages from us. For example, if you make schedule an appoint with a business through the Service, we may send you messages about your transaction using the contact information you provide, including through automated SMS text messages to your phone number. We may not deliver messages that we believe are objectionable, such as spam messages, fraudulent or requests to exchange reviews for compensation. If you are a representative of a business listed with CARvengers, we may contact you, including by phone, text message or email, using the contact information you provide us, make publicly available, or that we have on record for your business.
Businesses on CARvengers. We may share information from or about you with businesses listed on CARvengers. Keep in mind that businesses may still see your public activity and posts, and may receive information from or about you when you transact or communicate with them, through CARvengers or otherwise. Businesses listed on CARvengers will be able to view all appropriate reviews submitted through the Services.
Parties with whom we may share your information:
Business Transfer. If we sell or otherwise transfer part or all of CARvengers or our assets to another organization (e.g., in the course of a transaction such as a merger, acquisition, bankruptcy, dissolution, liquidation, etc.), your information such as name and email address, user content and/or any other information collected through the Services may be among the items sold and/or transferred.
Your Information Choices
At CARvengers, communication is key to providing existing and future services. As such, there is limited options to stop communicating to CARvengers, Third Party Services and/or Service Providers. We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Although we think that you benefit from a more personalized experience when we know more about you and what you like, you can limit the information you provide to CARvengers, and you can limit the communications that CARvengers sends to you. If you visit the Services and volunteer personally identifiable information, you can opt out of receiving notifications, and you may review, modify, update, and/or delete such personally identifiable information by contacting CARvengers as further set forth herein. Please be aware that even after your request for a change is processed, CARvengers will, for a time, retain residual information about you in its backup and/or archival copies of its database, and reserves the right to access and utilize collected user/customer data in the future. Please be aware that we may still email you non-commercial emails related to your account and your transactions through the Services. Following termination and/or deactivation of your account, CARvengers will retain collected information and data (including without limitation your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes, and reserves the right to access and utilize this information and data in the future. In some cases, if you choose not to provide CARvengers with requested information, you may not be able to use and/or access all of the Services.
Your California Privacy Rights
Under California Consumer Privacy Act (“CCPA”), California residents are entitled to receive the right to access and obtain a copy of your personal information. You may write us and ask for records of any and all personal information. The CCPA requires businesses to disclose (1) the categories of personal information the business collected about you, (2) the categories of sources from which personal information is collected, (3) the business or commercial purpose for collecting or selling personal information, (4) the categories of third parties with whom the business shares personal information, and (5) the specific pieces of personal information the business has collected about you. To obtain such information from CARvengers, please write to us at the following address: CARvengers LLC, 1590 W. Algonquin Road, P.O. Box 213, Hoffman Estates, Illinois 60192 and we will provide a list of categories of personal information disclosed within thirty (30) days of receiving such a request. This request may be made no more than two (2) times per calendar year. We reserve the right not to respond to requests submitted in ways other than those specified above. The following exceptions may prevail with respect to fulfillment of data access requests: (i) CARvengers may not provide personal data to you, if management determines that we cannot identify you in our systems because the data we have has been de-identified to the extent that identification is not possible; and/or (2) CARvengers may not provide personal data to you, if you are involved in a civil or criminal proceeding with CARvengers.
Information You Share Publicly
The Services may allow you to share your actions, content and information publicly. We are not responsible for maintaining the confidentiality of any information you share publicly. The Services may also allow you to connect with us on, share on, and use third-party website, applications and services. Please be mindful of your personal privacy needs and the privacy needs of others and what to share and make public. As a reminder, we do not control the privacy practices of third parties, so please contact other sites if you want to learn about their privacy practices.
SERVICE ELIGIBILITY AND CHANGES
Children and Minors. CARvengers does not knowingly collect personally identifiable information from children under the age of thirteen (13). If we learn that we have collected personal information from a child under age thirteen (13), we will delete such information as quickly as possible. If you believe that a child under the age of thirteen (13) may have provided us personal information, please contact us at firstname.lastname@example.org. By using the Services, you represent that you are at least eighteen (18) years old and understand that you must be at least eighteen (18) years old in order to create an account and/or purchase the goods and/or services through the Services.
We use commercially reasonable efforts to secure your personal information from unauthorized access to and/or unauthorized alteration, disclosure and/or destruction of information we hold. CARvengers has adopted appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we process. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Your account is protected by password for your privacy and security. We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. Because the internet is not a completely secure environment, CARvengers cannot warrant the security of any information you transmit to CARvengers or guarantee that information on the Services may not be accessed, disclosed, altered, and/or destroyed by breach of any of our physical, technical and/or managerial safeguards. Please do your part to help CARvengers. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and CARvengers, at all times. Please limit your access to your computer and/or mobile device and/or browser by signing off after you have finished accessing your account. We are not responsible for the functionality, privacy and/or security measures of any other organization.
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